Terms and Conditions – Group dog play sessions

Terms of service

  • All clients will be considered to have accepted the terms and conditions (as laid out below) on successful completion of booking.

 

  • Suki’s K9 Services require a face-to-face consultation to have been conducted, with both the client and the recipient, with full details of any special requirements, in order to facilitate ongoing walking services.

Cancellation policy and payment

  • Invoices will be sent monthly and must be paid within 30 days of receipt of invoice or by the date specified on the invoice, via cash, cheque, or bank transfer. If full payment has not been received within this time, then your booking may be cancelled. 

 

  • Once payment has been made, Suki’s K9 Services will require a minimum of 24 hours notice, should you need to cancel or change your appointment. Failure to give this notice may result in your session being cancelled without reimbursement (reasonable exceptions may be considered).

Security and keys 

  • If it is necessary for keys to be picked up and/or dropped off, outside of pre-booked sessions – charges may be applied to the final bill to cover each trip. Keys will need to be provided 24 hours prior to the service commencing. 

 

  • Suki’s K9 Services will not be held liable to any accident or injury to your pet when not in your home; this includes (but is not limited to) events of fire or burglary.

 

  • Please inform Suki’s K9 Services of any video cameras/additional security measures in place. Failure to do so may result in the termination of the contract and without reimbursement. 

 

  • For safety purposes Suki’s K9 Services will endeavour to always have their phone on their person during service. 

Medical/veterinary 

  • The client will be liable for any veterinary bills (however they are incurred) whilst the recipient is in the care of Suki’s K9 Services

 

  • If you have insurance in place, please supply the details (including company name/s and policy number/s).

 

  • You must supply the medical history (including any known allergies) of your dog/s prior to the start of service.

Behavioural/training issues 

  • Suki’s K9 Services must be alerted to any known behavioural issues at the time of booking. Failure to do so may result in additional charges or cancellation of any future contract and without reimbursement.

 

  • All behavioural issues/training will be discussed during the initial consultation. Additional training is not included in the service but can be requested at the time of booking.

 

  • Please inform us of any likes/dislikes and fears/phobias your dog/s prior to the start of walking arrangements.

 

  • Suki’s K9 Services reserve the right to cancel any plan or booking as a result of any antisocial behaviour, without notice or reimbursement.

Emergency contact

  • The client must provide Suki’s K9 Services with the names and contact numbers of at least two emergency contacts, who can make decisions in the interest of the recipient/s in the case of emergency veterinary treatment. 

 

  • If neither the client or an emergency contact is available, Suki’s K9 Services reserves the right to consult with a veterinary surgeon and decide which is in the best interests of the recipient.

 

  • An emergency contact may be requested to take over the care of the recipient/s in the event that the client finds themselves unable to return home to do so.

Public liability

  • Although Suki’s K9 Services holds full Public Liability Insurance, recipients should also be insured by the client wherever possible. Suki’s K9 Services reserves the right to refuse a booking for any recipient which is not insured.

Loss/injury

  • Whilst every effort will be made to ensure that the recipient is well cared for, in the absence of the client, Suki’s K9 Services cannot be held liable for any loss, injury or death to the recipient, either inside or outside of the home, whilst in their care.

Photography

  • Suki’s K9 Services may wish to take (and retain) photographs of the recipient to demonstrate their services, including sharing them on social media. At no point will these pictures feature the client (unless agreed in advance), their family, or their homes (in such a way that could result in a compromise the security of the premises).

 

  • Any pictures taken, under the above provisions, will not be used for any other purposes other than as described. If you would prefer that Suki’s K9 Services did not take or retain such pictures, please indicate before commencement of the service.

  • Suki’s K9 Services may have other clients and their recipients at any one time so, to ease confusion, pictures of the recipient may be taken; this will be purely to aid recognition and (in the unlikely event that the recipient gets free) to aid in retrieval. 

 

Legislation and safety 

  • In accordance with the control of Dogs Order 1922, dogs must wear a collar which feature the name and address (including post code) of the owner. A telephone number is optional but advisable.

 

  • Suki’s K9 Services can source a tag and collar, at an additional cost (which will be added to the final bill) but will be unable to provide the service until such time that the legal requirements are met.

 

  • Suki’s K9 Services reserves the right to cancel the contract (at any time & with immediate effect) if any recipient/s under the contract display undue aggression towards the handler or other dogs (where the continuation of said contract is deemed, by Suki’s K9 Services to constitute a safety risk). In such events your emergency contact will be contacted. A partial refund, for the outstanding contract, may be considered.

 

Walk requirements 

  • All recipients will be exercised off a lead unless prior agreement has been reached with Suki’s K9 Services.

 

  • The handler will apply personal judgement and cut short a walk, if necessary, because of extreme weather conditions; including, but not limited to: excessive heat, torrential rain, thunderstorms and snow/ice. The decision to do so lays with the judgement of the handler, for the safety of themselves, members of the public, other animals, and that of the recipient/s. If a walk is cut short – remaining time may be banked for future walks.

 

  • If the recipient requires towelling off after walks, towels must be provided and left by the front door. Suki’s K9 Services will do their best but cannot guarantee that all mud traces will be removed. It is recommended to protect household items (such as soft furnishings) or provide extra covers on these items or having a separate area to keep recipients after a walk. 

 

  • Suki’s K9 Services has a set number of available session slots. Suki’s K9 Services aims to work within requested allocated times, on a first-come-first-served basis; however, due to external factors, cannot always guarantee specific times. As a result, a time range will be agreed either side. 

 

  • Recipients will be picked up and transported to a secure field. The duration of the session (not including travel time) will be 1.5 hours.

 

  • All recipients will be transported in a secure vehicle and will be crated for their safety. Please inform us if your dog has any history of travel sickness.